Hybrid Ministry - Episodes Tagged with “Volunteer Management”

Episode 144: How I Recruit Awesome Youth Volunteers that Stick

Nick Clason — Thu, 10 Apr 2025 05:00:00 -0500

In this episode, Nick sits down with one of his best friends, and also, boss, and they discuss volunteer, not only recruiting, but also how to create such a strong volunteer team that volunteers would never choose to leave your team. Be sure to stick around for the surprising strategy that actually keeps volunteers on the team longer!

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🕰️TIMECODES
00:00 Meet My Boss & Friend, Darren Sutton
01:02 35 Years in 35 Seconds
04:10 Shocking Bar Raising Leader Strategy
05:33 What if Leaders Don’t Respond?
07:56 Start Recruiting Leaders from Scratch
19:33 How do you keep good leaders?
21:57 Conducting Leader Debriefs
25:45 A Complete List of Roles
31:20 Final Encouragement

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TRANSCRIPT
Nick Clason | Hybrid Ministry (00:01.036)
We've recorded so many podcasts together. I don't even know how I feel like we're supposed to Well, everyone here we are. I am with my boss, Darren Sutton, who has his youth ministry till I die shirt on, which I was wearing yesterday. So I'm glad that we coordinated this. But I wanted to get on here and I've been working for Darren now for five years, two different places.

Darren Sutton (00:04.982)
Welcome back.

Darren Sutton (00:20.691)
Thank you.

Nick Clason | Hybrid Ministry (00:29.72)
And aside from having written a book, I would also say practically speaking, Darren has a lot to say about volunteers. But Darren, first, tell us a brief overview. Distill your 35-year youth ministry journey down to 35 seconds. But why in that did volunteers become such a thing for you?

Darren Sutton (00:53.484)
Yeah, I don't know if I can say that in 35 seconds, but I will say this. I was pretty much the Lone Ranger youth pastor who would just grab chaperones when I was absolutely desperate for adults to be in the room or whatever. I would have adults lead Bible study classes and go to summer camp with me and the stuff where you know you can't do everything, so you have them there. But I didn't realize the...

extent of needing people to carry the mission forward and to lean into their own calling until I was about maybe 10 years in and we were having our yeah we were having our third baby and my lead volunteer was like I can't do this and you need you need more people you're not doing this right so my wife basically was like listen you're you are

Nick Clason | Hybrid Ministry (01:32.354)
Did something happen?

Darren Sutton (01:48.29)
fantastic and you have lots of adult leaders, but you're not equipping them for ministry. You're just having them hold down the pieces that you can't hold down and they have more to offer than that. And you're not, you're not giving them, you know, the runway to do that. And that changed everything. It totally transformed my whole philosophy about why we use volunteers and how we keep them and why that matters.

Nick Clason | Hybrid Ministry (01:57.676)
Mmm. Mmm.

Nick Clason | Hybrid Ministry (02:03.98)
Yeah. Yeah.

Nick Clason | Hybrid Ministry (02:16.982)
Okay, so yeah, so like I would imagine that, you know, average youth pastor listening is like, you know, they have that mentality, right? The volunteers are a necessary like evil, I don't wanna say, you know, but like they just, know they have to have them. There you go. They're a necessary component, but maybe like, maybe they don't even know what to do with them.

Darren Sutton (02:36.088)
Component. Let's go with component. They're necessary component.

Nick Clason | Hybrid Ministry (02:46.028)
You know what mean? like that, would imagine maybe some of that was your story too. Like maybe control a little bit, but also like, what do I even do with these guys? So yeah, so how did you, before we dive into kind of the recruiting conversation, how did you mentally release yourself and be able to trust that you could actually hand off like meaningful things to said volunteer?

Darren Sutton (02:53.294)
You worked for me, you know part of it was control.

Darren Sutton (03:13.89)
Yeah, great question. This, I mean, you know, this is gonna sound like a no brainer, but 25 years ago it wasn't. I started writing job descriptions and I just sat down and said, okay, if I was handing off deeper parts of this, or if the people who were already serving were gonna own it the way I wanted them to.

Nick Clason | Hybrid Ministry (03:23.96)
Mm.

Nick Clason | Hybrid Ministry (03:35.0)
Yeah.

Darren Sutton (03:37.58)
What did I want that to look like? Like, what did I want them to do? Part of the struggle is that I wasn't recruiting them to anything other than filling the spot and hanging out with kids. And so if I wanted them to be at football games and, you know, choir performances, and if I wanted them to be writing cards to kids who weren't there, and if I wanted them to be reaching out to parents on the regular and all that, I needed to spell that out, and I hadn't done that. And so I was doing all that part, and they were just showing up.

Nick Clason | Hybrid Ministry (03:46.978)
Mm-hmm.

Nick Clason | Hybrid Ministry (04:01.261)
Mm.

Nick Clason | Hybrid Ministry (04:05.622)
Yeah.

Darren Sutton (04:05.866)
And as soon as I kind of raised the bar and said, here's what I really need you to be doing in this role. If you love Jesus and love students and you want to make an eternal impact, it looks like this. It changed everything. So job descriptions were my number one thing. And again, that sounds a little bit like a no brainer now, I think for a lot of people, but we weren't doing that back then.

Nick Clason | Hybrid Ministry (04:25.962)
Yeah. So and then they did they did race to the challenge, right? Were you nervous that they wouldn't or couldn't or didn't have the time to or was there any of that?

Darren Sutton (04:31.902)
yeah. Yeah.

Darren Sutton (04:37.71)
You know, I don't remember being nervous about it as much as I was just, was at a point in my ministry and in my family life where I was like, they have to do this. You know, so it never dawned on me, I think, and also young and arrogant. Like it never dawned on me that anybody would say, I don't want to do that. And to their credit, nobody did. Like everybody rose to the challenge. And I really think that

Nick Clason | Hybrid Ministry (04:56.802)
Sure.

Darren Sutton (05:07.32)
we sell the body of Christ, not volunteers, they're the body. We sell the body short when we assume that they won't invest more. Give them a chance to show you that, right? And if they do, then you know, like they might be better suited for a different role in your ministry, but this role with the job description as it's written, they're just not good for that. And it also gives you a great entry point for a conversation when you do need a leader to level up.

Nick Clason | Hybrid Ministry (05:18.348)
Hmm. Yeah, that's good.

Darren Sutton (05:37.078)
to say like, listen, here's what we signed on for. Help me understand what's a struggle for you in this. Because it seems like these components aren't happening. And I'm just wondering, is that because you're unsure of what to do? Is that because you don't want to do that? You've had bad success with it? Like, help, teach me. Teach me what this, you know, where the holes are here.

Nick Clason | Hybrid Ministry (05:41.944)
Hmm

Nick Clason | Hybrid Ministry (05:56.672)
Mm, yeah.

Nick Clason | Hybrid Ministry (06:00.844)
But then you have, like you said, have teeth, right, a little bit to go back if volunteer's not performing and there's nothing more awkward than trying to fire someone who's not getting paid. So.

Darren Sutton (06:04.152)
Yeah.

Darren Sutton (06:10.798)
I'm sure. Helping them find their fit in the body of Christ.

Nick Clason | Hybrid Ministry (06:17.46)
Yep. So, okay, so aside from, you know, someone just buying your book, which is linked down below in the description, obviously.

Darren Sutton (06:25.514)
hey, thanks. I don't even know if I have a link to my book. Yeah, probably. Maybe the three people who bought it are done with it.

Nick Clason | Hybrid Ministry (06:27.956)
Yeah, well, we'll scrounge it up. It's on eBay or something. What? So if you're if someone's just, know, regular old youth pastor and they're like, just like, OK, I hear you. Yeah, I'm doing too much. I'm spinning my wheels. Job description, maybe step one. Step two. Let's talk recruiting like because you.

you may not even have any leaders to write a job description for. So help someone start. Just rattle off the best recruiting strategies, methods, ideas, and I'll take notes for our own ministry as we're trying to also recruit some people.

Darren Sutton (07:00.908)
Yeah.

Darren Sutton (07:08.172)
Yeah.

because there are always holes. Well, where I started was I'm not a big fan of cattle calls from the pulpit or anything like that. Yeah, that's a struggle. Yeah, or you don't get anybody because nobody listens during announcements.

Nick Clason | Hybrid Ministry (07:21.686)
Yeah, the youth need volunteers. You're gonna get weirdos.

Nick Clason | Hybrid Ministry (07:29.047)
Yeah.

Well, it's a plural you, right? So it's like, you all interested? And so the individual you assumes one of the other ones is gonna take it and they're off the hook.

Darren Sutton (07:36.118)
Yes, exactly. So let me tell you guys, so here's what I did, Nick. Like I, you're right. The individual ask is everything. And I don't mean a fly by, you know, I don't mean a fly by conversation in the hallway on your way to the bathroom. I mean a sit down, real talk. but it takes a minute to get to that, right? Especially if you don't know everybody in our current context, the student ministry is literally a

across a creek from the rest of the building and so.

Nick Clason | Hybrid Ministry (08:07.372)
Yeah. It's one of the most distant locations I've ever served and I would imagine the same for you. So us being a part of the rest of the life of the church, we have to be incredibly intentional to overcome that for sure.

Darren Sutton (08:16.588)
Yeah, for sure.

Darren Sutton (08:22.27)
Exactly. And that's true everywhere, especially if your facility or the space that you occupy is siloed from the rest of the church.

Nick Clason | Hybrid Ministry (08:31.372)
Yeah, because it's great to have the youth space, but that their inherent challenge of that is you're in the youth space and not, yeah.

Darren Sutton (08:37.132)
Yeah, it's a youth space. Yeah, it's a youth space. So if you're not a youth, you're not in it. So, yeah, the first thing I did was I went to my senior pastor and said, our students need more visibility. And, you know, in in that church, like where this whole philosophy of how I handle volunteers was born, my space was was attached, but it was up and to the back on a second floor in the far corner of the property. Right.

Nick Clason | Hybrid Ministry (08:50.253)
Mm.

Nick Clason | Hybrid Ministry (09:06.06)
Yeah, so was separated.

Darren Sutton (09:07.362)
Yeah, exactly. Like you would see kids coming down from the upstairs and be like, my gosh, I'm glad I'm not serving up there. And that was it. So we started using students to take the offering, serve communion, do greeting. And I just, you know, kind of poached a dozen of my highest capacity students and said, let's help the church understand why youth ministry matters.

Nick Clason | Hybrid Ministry (09:13.334)
Right? Yeah, yeah.

Nick Clason | Hybrid Ministry (09:31.405)
Mm.

Darren Sutton (09:31.854)
And that didn't require them to be on the platform. We did have some on the platform. We had some students doing worship. We would occasionally do a youth night or youth day at church where students would speak and, or I would speak and all of that. starting there was actually the most critical, I think, the most critical component because people started seeing teenagers.

And it's a little bit like, you know, trying to acclimate people to wild animals. Like you got to get them a little bit close while they're in a cage and then you stick a little, you stick your hand in the cage and then you're in the cage, you know? And so that was the start of it. Also helping my senior pastor catch the vision that student ministry is not babysitting.

Nick Clason | Hybrid Ministry (10:07.682)
Nick Clason | Hybrid Ministry (10:18.04)
Yeah, how do, can you talk about that for just a quick second? how do, I would imagine, you someone might be listening and they're like, oh yeah, I love that, but I'm either A, getting or I'm anticipating that I would get pushback. How do you lead up in that?

Darren Sutton (10:32.994)
Well, if you're anticipating, stop doing that. Like give them a chance to say, you're a babysitter. But also I think storytelling is the most critical component. We had this kid come in, let me tell you this story about this student who shared their faith at school and not necessarily about what student ministry is doing in the building, but what student ministry is doing outside of the building.

Nick Clason | Hybrid Ministry (10:35.992)
That's good, yeah.

Nick Clason | Hybrid Ministry (10:41.105)
Heh.

Nick Clason | Hybrid Ministry (10:51.405)
Hmm.

Nick Clason | Hybrid Ministry (10:59.608)
That's good.

Darren Sutton (11:00.908)
you know, was super helpful. It also helped that I had a very open senior pastor. You know what? I didn't turn my phone off.

Sorry, Nick. You probably couldn't hear that, but I could. Okay, sorry. Are you editing this? I'm assuming you edit. All right, I'm gonna go back then. It didn't hurt that I had just a really open senior pastor. I think he hired me with the babysitting mindset, but it didn't take him long to see that student mystery could be way more than that. So I was fortunate in that way.

Nick Clason | Hybrid Ministry (11:11.224)
That's good.

No, I heard it. It was great. It was a great sound.

I mean, I will, yeah. Yeah, okay.

Nick Clason | Hybrid Ministry (11:34.548)
Mm. Yeah, that's good.

Darren Sutton (11:36.3)
So once we had students kind of operating around the building, it made it way easier for me to go up to randos and say, hey, so and so told me you'd be great. Or I'm gonna out myself with some really shallow things. I'm just gonna say. So if we were in worship and I saw folks who I felt like were truly connecting with worship.

Nick Clason | Hybrid Ministry (11:52.856)
lol

Nick Clason | Hybrid Ministry (12:04.663)
Yeah.

Darren Sutton (12:05.132)
That mattered to me, not because we had a worship ministry, but because I felt like those people were intentionally trying to connect with the heart of God when we were doing, you know, church. And so I just started introducing myself and doing a slow kind of a slow ask. Some might call it chess, where I would, I know you would, you know, where I would just go introduce myself. I'm a student pastor. Hey, just, you know,

Nick Clason | Hybrid Ministry (12:07.703)
Yeah.

Nick Clason | Hybrid Ministry (12:12.354)
Hmm.

Nick Clason | Hybrid Ministry (12:24.472)
I would call it chest.

Darren Sutton (12:32.429)
appreciated your investment in church today or whatever. And then a of weeks later, I asked them how they were doing. Like I would start trying to build a relationship knowing that my end game, which didn't always work out, but my end game was to get them involved in students. The Lord might've had a different end game and sometimes he did, but I did that. I made sure that this was easier.

Nick Clason | Hybrid Ministry (12:57.282)
So this is everyone's permission to keep your eyes open during worship.

Darren Sutton (13:01.228)
Yeah, 100 % 100%. And you know, not to say that hands raised means anything because it doesn't, but I looked at people and went, look, their hands up. They're volunteering. Another thing that was again, a little easier in the context I was in, I got involved in a in a connect group and a life group Sunday school class, whatever your know, whatever your church calls it. And while

Nick Clason | Hybrid Ministry (13:07.884)
Yeah, yeah.

Nick Clason | Hybrid Ministry (13:11.584)
you

Nick Clason | Hybrid Ministry (13:22.614)
Yeah, A D group.

I wanted to keep rattling them off but my brain went completely dead.

Darren Sutton (13:31.534)
While that didn't, I wasn't necessarily pulling people from that group. That group of all kind of young parents, it was early in our ministry, like they were the movers and shakers in our church. And so they were talking up the student ministry. I was able to talk it up in my small group. And then the last thing I did was done a little bit because I...

Nick Clason | Hybrid Ministry (13:47.949)
Yeah.

Darren Sutton (13:59.936)
you know, because I just felt stubborn about it. We had a set of senior adults in our church who were fantastic. I mean, you know, they did everything. They did all the serving. We had a Wednesday night meal. This is a long time ago. We a Wednesday night meal and they cooked the meal and they ran the kitchen and they just did everything. And I intentionally started developing relationships with those ladies.

and started trying to get them involved in doing some things. And I have always kind of felt like senior adults make some really great student ministers. And so I was intentionally going after them and there was a lady, her name was Belle. Belle was a little bit of your typical cranky church lady. And I said something about, you know, being involved in student ministry or whatever. And she was like, I'll never work with students. And I just went.

Nick Clason | Hybrid Ministry (14:35.028)
Mm-hmm. Yeah, yeah.

Darren Sutton (14:55.148)
before I die, you will, whatever it takes. And so a little bit, I would target people, I think that way. don't, target's probably not the right word, but I would just, I would set my sight on somebody that I really wanted and I just kind of wouldn't let it go. Didn't harass. Sometimes that took a long time. It took me maybe like three-ish or four years before I finally got Bell to start something in students. And by the time we were,

Nick Clason | Hybrid Ministry (15:04.152)
lol

Nick Clason | Hybrid Ministry (15:09.089)
Yeah.

Nick Clason | Hybrid Ministry (15:22.861)
Yeah.

Darren Sutton (15:24.84)
She was all in like she was hosting D nows at her house and you know all kinds of stuff. So I just think that it is not being afraid to ask, making sure that your students are visible so that people know that teenagers don't bite. They're not scary and then not counting anybody out. I mean from from 21 we are our age range started at 21. We wanted to give kids some separation from student ministry, but from 21 to death.

Nick Clason | Hybrid Ministry (15:28.258)
Yeah.

Nick Clason | Hybrid Ministry (15:36.482)
Mm-hmm.

Darren Sutton (15:54.208)
It didn't matter who you were, parent, not a parent, old lady, college student. Like we would go after everybody and did. just never, I never met a person that I didn't think was called. And you know, my dad, yeah, I think there was a book title and a full philosophy. And I just wouldn't, I mean, I took no for an answer. I didn't try to get people to serve who didn't really didn't want to.

Nick Clason | Hybrid Ministry (15:54.242)
Yeah.

Yeah.

Nick Clason | Hybrid Ministry (16:02.476)
Yeah, that's good.

Nick Clason | Hybrid Ministry (16:08.29)
Some might say there's a book title in that.

Darren Sutton (16:23.148)
but I wouldn't take no as the first answer. So Belle said no and I was like, well, will you make sandwiches for Wednesday night? We didn't need sandwiches for Wednesday night. We already have Wednesday night supper, but she did it. You know what I'm saying? She started there. And then I would get some of those key students and say, hey, you guys make sure and thank Ms. Belle for these sandwiches. so, you know.

Nick Clason | Hybrid Ministry (16:33.431)
Yeah.

Nick Clason | Hybrid Ministry (16:43.032)
Well, and I think there's a, probably a principle in there of like, if you only ever like recruit to the need, then when the need is great, then your anxiety is high because you have like a lot of, a lot of need and a lot of holes to fill. But if you're always have your eye on this sort of like recruiting or onboarding mindset, even if you are onboarding them and there's nowhere to put them, like it's better.

Darren Sutton (17:10.733)
Yeah.

Nick Clason | Hybrid Ministry (17:12.044)
to have an overabundance, a wealth of riches, than to just be like, well, I'm fully staffed, quote unquote, right now. But in a few months you might not be, and then again, you're like, man, I'm failing again. So I think the good principle is for anyone in youth ministry who feels like they're struggling with volunteers, just start asking people and keep asking them.

Darren Sutton (17:14.091)
percent.

Darren Sutton (17:35.852)
never, it didn't matter how full I was, I never told somebody no. And in that church specifically, and in several of my churches, like I would have every spot full and I would be creating roles because I just wanted to make sure that people who wanted to be involved in the next generation could be.

Nick Clason | Hybrid Ministry (17:40.087)
Yeah.

Nick Clason | Hybrid Ministry (17:47.928)
Mm.

Nick Clason | Hybrid Ministry (17:54.7)
Yeah.

Darren Sutton (17:54.894)
And I tried really hard to not enlist them to a position, but to enlist them to a vision, to a purpose and what their life could mean, even if all they were doing is making sandwiches. And sometimes that's what it was, right? I don't have a spot for this person, but hey, could you go shopping for me on Tuesday? I would find things for them to do so I didn't have to tell them no. Because you might be fully staffed today and tomorrow, you know,

Nick Clason | Hybrid Ministry (18:02.102)
Mm.

Nick Clason | Hybrid Ministry (18:10.828)
Yeah. Yeah.

Nick Clason | Hybrid Ministry (18:20.342)
Yeah.

Darren Sutton (18:24.848)
your leader has a parent who has to move in with them and their whole life changes and they need to step out. So I never counted on being fully staffed. And when I was fully staffed, I felt like I was always kind of back filling with the people who were the next to step in.

Nick Clason | Hybrid Ministry (18:41.58)
Yeah. So that's a flex, being fully staffed or being so staffed that you have volunteers that you're just like making stuff up. So that leads to like, in my opinion, the next sort of like big bucket of this conversation is like, how do you, how do you keep good leaders so that they don't dip out on you?

Darren Sutton (18:51.255)
Yeah.

Darren Sutton (19:03.405)
Yeah. Yeah, 100%. You know, I think this just happened because a little bit it's my personality bit. I wasn't being intentional about this. I just felt like, you know, as I knew that volunteers were important and that part of my job was shepherding them and it wasn't just about hanging out with the kids and you know, all of that. So I was very...

Nick Clason | Hybrid Ministry (19:15.512)
You

Nick Clason | Hybrid Ministry (19:26.306)
Right.

Darren Sutton (19:32.066)
what's the right word? Pastoral is the only word I can think of. I knew my job was to shepherd them. It wasn't just to enlist them and get them sitting in front of teenagers, it was to help them along. So, you know, I...

Nick Clason | Hybrid Ministry (19:39.159)
Yeah.

Darren Sutton (19:48.148)
I'm pretty good at sending notes of appreciation and not generic notes. Hey, I saw you talking to this kid. Hey, I heard a parent say this about you. Hey, you know, so that they would know that what they were doing was being seen. And I think that's a piece of it. know, gift cards go a long way, even if it's five bucks to Starbucks, because we all know five bucks isn't going to buy anything at Starbucks. But it's not that it's not that it is.

Nick Clason | Hybrid Ministry (20:01.826)
yeah

Nick Clason | Hybrid Ministry (20:15.625)
Mm-hmm.

Darren Sutton (20:15.936)
it is noticing them that matters, right? I was a little bit of a bulldog, absolutely insistent on leader training. Not necessarily to make them better, but to make them better, but more to build community among our leaders so that they didn't want to leave.

Nick Clason | Hybrid Ministry (20:24.971)
Hmm.

Nick Clason | Hybrid Ministry (20:33.048)
Mm.

Darren Sutton (20:36.91)
Often volunteers who serve in students sacrifice a community group of some sort in order to serve so they don't have that. And a lot of times when they don't have that or they don't sense the feel of community, they'll dip so they can go be in their own Sunday school class or, you know, life group or whatever it is. And so I even though we weren't that we weren't doing Bible studies together every week, I wanted them to feel like, man, if something happens, my student

Nick Clason | Hybrid Ministry (20:43.052)
Mm-hmm.

Nick Clason | Hybrid Ministry (20:55.607)
Yeah.

Darren Sutton (21:07.044)
team has my back and so and you know this because you work with me I'm pretty intentional still to this day about making sure that those leader training times are as much about building community and connection as they are about becoming a better you know volunteer.

Nick Clason | Hybrid Ministry (21:08.152)
Mm.

Nick Clason | Hybrid Ministry (21:19.544)
Mm-hmm.

Nick Clason | Hybrid Ministry (21:23.041)
Yeah, for sure.

Darren Sutton (21:24.416)
And then I'm a big fan of not recruiting people until death. So we actually recruit to a cycle. So we're gonna ask you to step in here and we're gonna ask you to go until this point. And then if you wanna step out, we'll embrace you and be sad when you go, most of you. You you occasionally have that one leader where that ending date really helps you.

Nick Clason | Hybrid Ministry (21:37.536)
Mm-hmm.

Nick Clason | Hybrid Ministry (21:43.606)
Yeah.

Darren Sutton (21:49.966)
what you said earlier, like kind of helps you fire somebody. Like, hey, it's coming to the end of your term, thanks so much. Like, here's a Sunday school class for you to go to, you know, whatever. But largely, it was an opportunity for me to be more mindful and intentional about recruiting division. So if they didn't hear it any other time, once a year in the kind of re-recruiting phase,

Nick Clason | Hybrid Ministry (21:53.431)
Yeah.

Nick Clason | Hybrid Ministry (21:56.856)
Yeah

Nick Clason | Hybrid Ministry (22:07.233)
Mm-hmm.

Nick Clason | Hybrid Ministry (22:16.823)
Yeah.

Darren Sutton (22:17.33)
They were going to be reminded of what they were doing. It was an opportunity for me to say, tell me, tell me what to struggle. What? How can I help you? Do you still love this role? Is there another role that you've seen other people performing in that you would like to try out? Would you so they don't feel like, hey man, if I say yes to leading this, you know, home group, I'm going to be leading it until I die. Yeah, exactly. You know.

Nick Clason | Hybrid Ministry (22:26.295)
Mm-hmm.

Nick Clason | Hybrid Ministry (22:31.894)
Yeah.

Nick Clason | Hybrid Ministry (22:38.018)
I'm stuck for life, yeah.

But I think that might give some youth pastors listening hives, because they're already feeling strapped with leaders, and then they get good ones and they're like, wait, you give them an end date? And the irony in that is that doing that, again, I won't put words in your mouth, but doing that helps them feel like seen and appreciated and that you value them. so rather than them leaving at the end of the term,

Darren Sutton (22:55.148)
Yeah.

Nick Clason | Hybrid Ministry (23:11.562)
they like immediately re-up and come back.

Darren Sutton (23:13.612)
Yeah, yeah. And the truth is when you're when you have equipped them well, they know what their mission is. They feel supported by their community. They don't want to leave. We we in all kinds of different ways for the last 25 years, I've tried to give my volunteers breaks, whether that was a bucket of time like, hey, everybody's off in the summer and we'll take care of it. Or, know, what we currently do is

Nick Clason | Hybrid Ministry (23:32.311)
Mm.

Darren Sutton (23:40.672)
a day off about every six-ish weeks where we just say to our volunteers, don't come, the student ministry's got it, students got it, you know, whatever. Giving them those moments basically to come up for air helps them stay in the water a lot longer. So yeah, we do give an end date, but I have only had a few people take advantage of that. And when they have, it's never been because they didn't want to do student ministry anymore.

Nick Clason | Hybrid Ministry (23:44.343)
Yeah.

Nick Clason | Hybrid Ministry (23:54.413)
Yeah.

Hmm.

Nick Clason | Hybrid Ministry (24:09.89)
Right.

Darren Sutton (24:10.228)
It's always been because my life circumstances have changed and I need a break. And, you know, the other piece of that that is helpful is when life circumstances do change, most of them won't dip until they get to that end date. And so even though their trauma, you know, whatever it was, their job change, their, you know, sickness, their parents or kids or whatever happened in November.

Nick Clason | Hybrid Ministry (24:15.074)
Yeah.

Nick Clason | Hybrid Ministry (24:34.367)
Mm. Yeah.

Darren Sutton (24:39.63)
They know they committed until June 1st and they're going to say occasionally, occasionally, you know, to be a good pastor, you're going to say, listen, I know your life is upside down right now. Uh, just go ahead and step out. Like let's take a break. And then you're going to bring in, you know, somebody who's on the bench, who's been begging to be involved, who you've got in a, you know, maybe a less influential position, but who's ready to step up. Yeah.

Nick Clason | Hybrid Ministry (24:41.666)
and they'll still ride it out. Yeah, that's good.

Nick Clason | Hybrid Ministry (24:49.409)
Yeah.

Nick Clason | Hybrid Ministry (24:52.78)
Yeah.

Nick Clason | Hybrid Ministry (25:03.35)
Yeah, so real quick before we leave, let's just make a big list of volunteer roles that are a little bit, because I think, again, Average Joe, Normal Youth Pastor, Normal Youth Ministry in America, every volunteer that they have is to lead discussion, small group, school, whatever you want to call it with students.

Darren Sutton (25:29.134)
Yeah, for sure.

Nick Clason | Hybrid Ministry (25:31.064)
But there's a million other things and some people don't want to do that. Like we have a guy on our team right now who's awesome. He's like, I don't want to lead a Bible study, but he loves teenagers. He's like fun at heart. You know, like he's, he's the type of guy you'd want on your team, but he, he felt disqualified because he's like, I'm not equipped for that slash don't want to do it. And so like, to your point, there's a million things you can do. can make sandwiches. So what are some over the years, you're 35.

Darren Sutton (25:53.112)
Right.

Nick Clason | Hybrid Ministry (26:00.28)
plus years of experience. What are some of the different roles that you've had created, invented? Like give us some of the funniest best ones you got.

Darren Sutton (26:09.102)
Oh, I don't know. I have some that you couldn't do anymore. You know, I mean, I love that the, you're just going to show up at their like, you don't, you don't have to lead a Bible study, but I want you to show up at every single basketball game this kid has, you know, as just kind of a, you know, a big brother figure. You know, we had a lot of over the years had different

Nick Clason | Hybrid Ministry (26:12.024)
Yeah, yeah, yeah. Share those two from the the crypt.

Nick Clason | Hybrid Ministry (26:29.464)
Mm.

Darren Sutton (26:39.53)
spots had a lot of rec space. and so, you know, listen, I don't want you to do anything except play basketball. That's all you have to do. Play basketball and talk to students. you know, we also had the proverbial like set up chairs and, you know, come in and create, you know, new student, new student guest kits and, know, that kind of stuff. Probably the funniest one that we had was, in one church that I was in.

Nick Clason | Hybrid Ministry (26:41.816)
Mm-hmm.

Nick Clason | Hybrid Ministry (26:48.534)
I love that job.

Nick Clason | Hybrid Ministry (27:00.684)
Yeah. Yeah.

Darren Sutton (27:09.224)
our student center was a kind of refabbed pavilion on the back of an acre and a half plot. So the church was at the front right and the student ministry area was at the back left and no lights, barely electricity. We threw up fake walls. We had window units kind of shoved in the corner and you know, as janky as it could be.

Nick Clason | Hybrid Ministry (27:16.578)
Okay.

Nick Clason | Hybrid Ministry (27:23.755)
Yeah.

Darren Sutton (27:38.478)
and so every week we would have fire ants that were building in the building, right? Like building these nests in the building. So we had our, our guy who would come in and kill the fire ants every week, and sweep it all out. That was his only job. Like he didn't want to hang out with students and all that, but he felt like that was a contribution he can make. had people in that same church, like one of the ways that we

Nick Clason | Hybrid Ministry (27:53.046)
You

Darren Sutton (28:05.814)
kind of lighted the path in the middle of the night to that back area where with tiki torches. And so we had folks who would come in and, you know, light the tiki torches and sweep the pathway off and, you know, that kind of thing. So those were kind of unique. We had for a time, folks who would be, you know, kind of the bus run, except in their vehicles, we, don't do that anymore. Just generally for ministry safe purposes, but

Nick Clason | Hybrid Ministry (28:10.359)
Yeah.

Nick Clason | Hybrid Ministry (28:28.941)
Right.

Darren Sutton (28:31.822)
Their only job was to pick kids up and drive them back and forth to church. They didn't stay in the youth ministry. didn't, but we gave them like in that job description, here are some questions you can be asking when kids get in your car to get the conversation going and you know, make sure you meet the parents and you know, things like that to help them be a little bit more invested in real life with kids. Had some volunteers whose main job was to reach out to parents.

Nick Clason | Hybrid Ministry (28:37.016)
Yeah.

Darren Sutton (28:59.886)
and make sure that, you know, hey, we know parenting teenagers is tough. Is there anything the student ministry can do for you? That was their only job to just keep a list of parents would love this. Parents would need that. And they pass that over to me and I'd figure out what we could do and you know, what was a really stupid idea we had to throw away. So some stuff like that. Once, you know, this one is selfish, but was important.

Nick Clason | Hybrid Ministry (29:07.672)
Hmm.

Nick Clason | Hybrid Ministry (29:18.136)
Yeah, nice. keep going.

Darren Sutton (29:27.694)
uh, more important than I realized, I think at the time, uh, I enlisted somebody to pay attention to my kids. Uh, your job is and not just mine, but in that, in that church, just mine. But if we were in our context, we're having multiple staff members, it would be staff kids. Uh, but I, I was like, you know, my kids sacrifice a lot for me to be in student ministry and they were not teenagers yet. They were, you know, I don't know, 11, nine and seven, they were young. I just said, can you

Nick Clason | Hybrid Ministry (29:35.063)
Uh-huh.

Nick Clason | Hybrid Ministry (29:42.646)
Mm-hmm.

Nick Clason | Hybrid Ministry (29:53.708)
Yeah. Yeah.

Darren Sutton (29:56.792)
Can you just notice my kids? Like they're here a lot. They sacrifice a lot for ministry. Their dad's a pastor and so I'm sure that they're they need adults who are not their pastor. You know as well and your your jobs to just notice my kids and they crushed that like our kids to this day feel like those people are their grandparents even more than their actual grandparents. So that's another one.

Nick Clason | Hybrid Ministry (30:02.263)
Mm.

Nick Clason | Hybrid Ministry (30:10.028)
Yeah.

Nick Clason | Hybrid Ministry (30:21.4)
It's cool.

Yeah, that's cool.

Darren Sutton (30:25.21)
You can come up with everything. Host homes and sandwich makers and so many ways to get people close enough to see what Jesus is doing without them having to lead a Bible study ever.

Nick Clason | Hybrid Ministry (30:27.832)
.

Yeah.

Nick Clason | Hybrid Ministry (30:37.335)
Yeah.

Nick Clason | Hybrid Ministry (30:43.512)
Yeah, that's good. So, okay, last thing. Talk to the youth pastor who's struggling, floundering, drowning. Find a word of encouragement about the importance of leaders and maybe just a basic for them next step. Hey, if you're gonna do anything, first thing to do is just do this. Don't feel overwhelmed by all of this. Maybe you don't have the...

Capacity to get a fire ant guy yet. Okay, that's fine But speak speak to that speak to the guy who's just like man. don't leaders are killing like it's just the hardest, you know part of my job, whatever like Encourage them for a second

Darren Sutton (31:22.712)
Yeah. Well, let me just say first, it's not your job. That's not your job. That's the job of the Holy Spirit. And he's very clear in scripture that we all have a part to play.

and that our job as pastors is to equip the saints for the work of service. Our job is not to make sure we have plenty of volunteers, not to make sure every hole gets filled. Our job is just to equip the people that the Holy Spirit brings. We can be more proactive in bringing them, but the Holy Spirit is the one who quickens their heart to be involved. So that's not your job. Your job isn't to convince them. Your job is to shepherd them and to give them an opportunity to step into what God is calling them to do.

Nick Clason | Hybrid Ministry (31:39.352)
Mm-hmm.

Darren Sutton (32:04.718)
Don't take the whole burden on yourself. And I mean that in two ways. It's the Holy Spirit's job and also you have some people, you definitely have some people who care about student ministry who will help recruit for you. You utilize that, whether that's other staff members, folks that are currently on your volunteer team, a parent who just happens to take a particular interest in what's going on in student ministry.

Nick Clason | Hybrid Ministry (32:20.792)
Mm.

Nick Clason | Hybrid Ministry (32:31.224)
Teenagers.

Darren Sutton (32:32.364)
Yeah, for sure. 100 % ask a kid who they think would make a great youth leader. They'll have a list guaranteed. So.

Nick Clason | Hybrid Ministry (32:34.519)
you

Nick Clason | Hybrid Ministry (32:38.742)
Yeah, yeah. I had a teenager one time go and list the head usher on his own. Yeah, I was like, well, I'll talk to him too. But it was great.

Darren Sutton (32:44.891)
Poach them from other ministries? I love it.

That's fantastic. But just don't feel the burden that it's all on you and don't feel the burden that it all has to happen right now. For me, it was a slow, kind of a slow burn into that whole idea that volunteers could be more and I needed to ask them to do more and be more. That took time. And it's not a foolproof, like,

Nick Clason | Hybrid Ministry (33:16.502)
Yeah.

Darren Sutton (33:21.322)
I mean, we serving in church right now and across from this podcast, there's a big sheet on my door that lists every volunteer hole we have right now. And we have a lot. There's probably 20 people on there that we need to fill. So, you know, you're always going to have the need. You can't let the holes be what drives you. You've got to let the people who are in the room, you know, a little bit.

Nick Clason | Hybrid Ministry (33:31.384)
Yeah. Yeah.

Darren Sutton (33:47.384)
be what drives you. So, and it's totally doable because Jesus wants those kids even more than you do. And he's gonna raise up the people that are needed to help get them where he needs them to be.

Nick Clason | Hybrid Ministry (33:48.984)
That's good.

Nick Clason | Hybrid Ministry (34:01.304)
Nice, that's good. All right, anything else? Did we get it all?

Darren Sutton (34:05.312)
Yeah, think we, I mean, I'm sure we didn't get it all, but we got, you got all I got.

Nick Clason | Hybrid Ministry (34:08.28)
Well, that's a lot it's helpful so where do people find you Darren?

Darren Sutton (34:18.03)
listen, I'm everywhere. I'm, I'm almost like the Holy Spirit everywhere you are. am, I'm on all, I'm on all social stuff. if you're, yes. Well, actually I can't, you can't say that anymore. I deleted my account after it banned.

Nick Clason | Hybrid Ministry (34:22.039)
Woo!

That's scary.

Nick Clason | Hybrid Ministry (34:29.738)
including band TikTok. If you'd like to send...

It's back, it's back now.

Darren Sutton (34:38.464)
I know I'm trying to decide like, listen, I had so this whole podcast, I had so much time open up in my life that I'm like, maybe I don't want to, I'm not sure if I want to, if I want to take it back. But yeah, I mean, you know, Insta and Facebook and Twitter and you know, all that, I have a blog. everyone's called the youth ministry.com and, I'm not, you know, I have, I'm just like you. I'm an in the trenches youth pastor. So if you're looking for a regular, like,

Nick Clason | Hybrid Ministry (34:42.712)
You

Nick Clason | Hybrid Ministry (34:56.856)
Nice. We'll link it down below.

Darren Sutton (35:08.184)
podcast and a blog post. I don't do that. But I've been in this thing for a few minutes and I'm not planning on going anywhere. And so I love talking to you pastors. And if you ever need a guy who has made as many mistakes as you feel like you're making, you can reach out. Cause I got a whole list. Lots of stories. Yeah.

Nick Clason | Hybrid Ministry (35:24.856)
You

There you go. That's big right there. All right. Well, hey, for Darren, this is Nick signing off. See you guys.

Darren Sutton (35:33.944)
Bye guys.

Episode 141: How I Plan Events with Kaylen Adams

Nick Clason — Thu, 20 Mar 2025 05:00:00 -0500

This episode of the Hybrid Ministry Show kicks off the "How I..." playlist with a deep dive into event planning with guest Kaylen Adams, an expert in coordination and logistics. Kaylen shares her step-by-step approach to organizing youth ministry events, covering everything from volunteer recruitment and communication to detailed schedules and contingency planning. Whether you're a youth pastor who struggles with organization or looking to refine your event strategy, this conversation is packed with practical insights to help you run seamless, high-impact events.

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--------------
🕰️TIMECODES
00:00 How I Plan Events like a Pro!
01:10 Kaylen, who are you?
05:06 What Lanes did you own?
07:03 How can you help someone think?
08:07 How did you communicate?
11:54 How did you determine call times?
16:30 How do you recruit for an event?
20:05 How many jobs do you give a leader?
21:24 How do you calculate for food?
24:21 What Else?
26:28 What if my church doesn't do all that?
28:34 Keep People's Personalities in Mind

--------------
TRANSCRIPT
00:00:00:00 - 00:00:25:00
Nick Clason | Hybrid Ministry
For what is up everybody? Today I am going to introduce you and have you in for a treat, because I am going to be interviewing one of my friends and coworkers, Kaylen Adams, who's fantastic at event planning. This is going to be the start of a new little playlist series on my podcast, and here on YouTube, where I am going to introduce you to some of the people that I know who do things the best in youth ministry and particular lanes.

00:00:25:00 - 00:00:46:05
Nick Clason | Hybrid Ministry
And Kaylen is the queen of event coordination and event management. Not only is she like, really fun and have a really good mind, but she is fantastic at getting volunteers, recruiting them. And when a volunteer comes in just feeling like they know exactly what to do. And you will. If you implement these things, you will look like a rock star.

00:00:46:09 - 00:01:04:05
Nick Clason | Hybrid Ministry
So if you're a typical youth worker who's not very organized, this episode is for you because it will help you and if you think that all hope is lost on you, then this is a great, podcast to send to a volunteer or a high level admin who might step in and help you with some of the logistical things, but you are in for a treat regardless.

00:01:04:10 - 00:01:31:06
Nick Clason | Hybrid Ministry
With my interview today with my friend and coworker Kaylen Adams. What's up everyone? Here we are. I am with Kaylen Adams. Which yes, you don't even find that on your name on here because that's how that's how new this is. So it is formerly known as Maltais, not hyphenated. Straight up Adams. Which means you just got married and,

00:01:31:08 - 00:01:52:02
Nick Clason | Hybrid Ministry
And you might not know Kaylen, but I know Kaylen. I worked with Kaylen. Worked in the past tense. We are still on staff together, but she has switched departments, so now she's in the kids department. And the reason I ask Kaylen on here is, what was it last weekend? Two weekends ago, we had our high school weekend.

00:01:52:02 - 00:02:14:01
Nick Clason | Hybrid Ministry
And you still worked with me then, and, oh, my gosh, Kaylen crushed it. Like, you guys don't have any idea. And as she was, like, literally crushing every, like, logistical and administrative detail of the weekend, in the back of my mind, I was like, we got to get Kaylen on so I can ask her, how do you plan for these big events?

00:02:14:01 - 00:02:38:10
Nick Clason | Hybrid Ministry
So why don't you give us just kind of a quick overview? Kaylen, first of all, like a 20 or 30 second like synopsis of who you are, how we ended up working together. But then, like, what did you oversee, at these events? Like what particular? Like lanes and areas and avenues. And then I just think what you did is such a helpful tool to many of the youth passers that I've ever seen or worked with. And so I just think this would be helpful to get out, you know, to people. Yeah. Yeah.

00:02:38:10 - 00:03:02:13
Kaylen Adams
So we've started working together because I, I went to college at the University of Wyoming and I got a degree in human resources management and entrepreneurship with minors in hospitality anthropology. There you go. So so that was. Yeah. Yeah. And so I did that.

00:03:02:13 - 00:03:29:13
Kaylen Adams
Fell in love with ministry there. And then around like my senior year, I learned the opportunity to do a residency in Texas, which I hate sweating. So my family was like, I was like, I think because I love Jesus, I don't know. So I applied and I ended up getting hired in January. And so after I graduated, I moved to Texas, and I did a residency at Cross Creek Church and guest services.

00:03:29:15 - 00:03:50:22
Kaylen Adams
But I love that, like ministerial aspect. And I still was kind of doing some of more of that support ministry with it. So needed and very, very special. Big shout out to everybody in support ministries. And so that's when I transitioned into students and I kind of brought a lot of my guest services and undergrad knowledge, which infuse that into what I was doing.

00:03:50:22 - 00:04:08:00
Nick Clason | Hybrid Ministry
And students. Yeah. So then like for the first little bit, I remember you're like, I don't really know exactly what you guys want me to do. And we were like, just keep doing like, I mean, like, you guys don't understand. Like, Kaylen was just she just knew what to do. Like, even if she didn't know what to do, she pretend like she knew what to do.

00:04:08:00 - 00:04:30:06
Nick Clason | Hybrid Ministry
And it seemed like she's known what she she's doing. But it was this last high school weekend where, like, you were pulling out, like, spreadsheets and folders and instructions and, even, like, I remember distinctly I was talking with you about our t shirt order number, and, like, our student registration was, like, lower than anticipated. And you were like, no, we're going to need this many t shirts.

00:04:30:06 - 00:04:50:20
Nick Clason | Hybrid Ministry
And I was like, why? And you're like, because of all of our volunteers. And I was like, do you really like, do you really think that? And your confidence, you're like, absolutely. And you were right, by the way. So what like lanes did you let's talk about specifically our high school weekend, which for those of you who don't know the context, it's like a D now without the spending the night element.

00:04:50:22 - 00:05:10:02
Nick Clason | Hybrid Ministry
So it's like two days on campus. Yeah. Like Friday night, Saturday until like 3:00. And so it's probably like our second biggest event next to, like, a thing like summer camp, right? So yeah, in that event, what particularly did you own, like, what were those areas? And I just want to ask you kind of pepper you questions.

00:05:10:02 - 00:05:33:02
Kaylen Adams
Yeah. In that in those arenas. Well so this was we originally had one winter we to middle school and high school. Was it split into middle school night high school. Well for middle school night Darren, the student pastor at Rush Creek pitched and I met my boss, so he. Yeah. So he did a lot of the the directional things for that division.

00:05:33:02 - 00:05:56:21
Kaylen Adams
And then programing. And I took everything else and like, did the logistics of the event planned it all. So by the time high school weekend came around, because I wasn't middle school night, so I didn't play a part at all, which is relevant because when we played high school night, we did a lot of the same stuff. We just like copy and paste a lot of the stuff that worked and made it a little more, for high school and that middle school.

00:05:56:23 - 00:06:20:20
Kaylen Adams
Oh yeah. And then we had known, like, what worked and what didn't. So we're check in by the time we got to high school again. Yeah, that's good. But yeah, by the time we got there, Nick you did programing. So like everything that you were sitting in a session and watching and experiencing. Nick was all in of planning and talking to the people, like worship people and yeah, yeah, I did everything outside of that.

00:06:20:22 - 00:06:44:20
Kaylen Adams
So and how we move through the timelines, you know, when were kids eating, where were they going to be, what activities were they going to be doing. And then we had food making sure we had enough food, making sure. Yeah, we had t shirts. And there they were out and that, you know, we gave away a little like pin to all of our students, like, you made sure that that was where it needed to get and left, you know, passing out our note sheets and pens.

00:06:44:20 - 00:07:08:09
Nick Clason | Hybrid Ministry
And, I mean, you just you thought of like, every detail. So, like, I know your background helps you with that, but like, imagine you're talking to someone who's not as organized as you like. So you come by that naturally, which is what was just like a marvel to behold. But like what? What would you tell someone? Or how would you encourage someone to think if they're like planning something like that?

00:07:08:09 - 00:07:29:11
Nick Clason | Hybrid Ministry
Like what? What's the way that you help us get inside your brain for some of the logistics?

Kaylen Adams
Well, when you're planning an event, yes, for a job, for ministry, ever. You write down all of your ideas like, no one is like, I'm just taking this all right here. I will accept it later. It's going to be there like you always write it down.

00:07:29:11 - 00:07:54:20
Kaylen Adams
You make it through for you. And I just thought, you know, would probably be really helpful for a volunteers to see that map. Like, I don't know why I would keep it from them. They should know, like how we got from point A to point B, because by the time we're at point B and we're doing the thing, they deeply understand what they're doing and not only do what I'm telling them to do, they can actually take initiative and do the things that I missed.

00:07:54:22 - 00:08:13:05
Kaylen Adams
Yeah. And so that's a huge part of it is just like, if I were a volunteer, what would I want to know? So I could do my job? Well, I feel good about it. Yeah. So then how how did you go about communicating? Like, did you have a meeting? Did you send them a text? Did you send them an email?

00:08:13:05 - 00:08:31:03
Nick Clason | Hybrid Ministry
Like what? Because that's probably, I would imagine, a lot of stuff. And I think again, most youth pastors are like, I don't either have the time or be want to overwhelm my volunteers, or maybe see just another reason I didn't actually write it down. It is all in my head. So, I mean, I would say probably for all of us.

00:08:31:06 - 00:08:55:12
Kaylen Adams
Step one is get it out of your head onto paper somehow. And then two, how did you communicate it? Yeah. So I communicated a couple different ways. So the only time that I was texting volunteers instructions or anything was a, when I was recruiting them. Okay. I never sent them like, all the information they needed individually because I needed them all to be kind of in one part.

00:08:55:12 - 00:09:16:24
Kaylen Adams
So I knew who was getting one information and it always the same. Yeah. If I ever was giving instructions, it was in a group chat or a group of people that had a specialized role. Those came last minute. They weren't actually accounted for. Next time we did an event, I probably would account for them in advance. So I'm not texting information because for the smaller like you're saying, the.

00:09:17:01 - 00:09:51:02
Kaylen Adams
Yeah, the smaller, more specialized groups groupings of people. Yeah. Okay. Yeah. I like to create an escape room. We had game masters and we didn't know about that until like pretty close to the event. I probably would have included them into all the mass event communication before that time. Got it as okay. Got it. Yeah. Okay. So and then and then putting together all this information, I'm kind of stockpiling it in a folder called Volunteer Prep, and I'm organizing it by like, this document, they need to know this document.

00:09:51:02 - 00:10:11:16
Nick Clason | Hybrid Ministry
They need to know if they don't really need to know that, I'll pull it back. What are those documents? Can you give us just a few examples, like pull back the curtain a little bit?

Kaylen Adams
Yeah, yeah. So I'll make a volunteer schedule that's like five position. And then I sang people to that position per day. So it's not by time blocks, it's by day and what they're doing okay.

00:10:11:16 - 00:10:28:21
Kaylen Adams
And then I have a document a volunteer job description. They need to know what they're doing, why they're doing how they do it. Yeah. And then I do a document. If we're doing anything outside or in a weird space, I'll do an aerial map and I'll make, like, different stations and positions of where they're going to be.

00:10:28:23 - 00:10:51:09
Kaylen Adams
I'll give them a service order so they can see just how we do, how the whole day is going to go through. They even see like how different session parts are going to work, like what sounds work. It's going to do all the stuff because they help with transitions, like really help because it's easier to be like, hey, after they do a million little miracles, I need you to come out here rather than at 737.

00:10:51:09 - 00:11:11:20
Kaylen Adams
I need you to. Yeah. The more like more like, big landmarks on a map. Yeah. Once you get this song, then this is your cue to come out and help set up for lunch, like, stuff like that. Yeah, yeah. That's why the service order is so important. And for them to see what's in Planning Center is for that.

00:11:11:20 - 00:11:34:07
Nick Clason | Hybrid Ministry
We updated everything for the whole event kind of revolves around that. And you're doing the same for your volunteers. And so because then I would imagine, correct me if I'm wrong, you're able to be like, hey, if you're in charge of lunch, like, these are your three areas or meals, I guess, like these are your three. So like Friday night dinner, Saturday morning breakfast and, you know, Saturday lunch.

00:11:34:07 - 00:11:56:08
Nick Clason | Hybrid Ministry
Like at this time you need to be here for this. Because if we say lunch is at 12, let's say I'm imagining you're having your volunteer get there at 11:15 or 11:30 or something like that. So how do you real quick answer this question for me. How do you determine, what time to to call for them? Like, yeah.

00:11:56:10 - 00:12:18:11
Kaylen Adams
So when it comes to like food stuff because you're dealing with catering and vendors usually like I wouldn't have that start. So we had lunch at like, what was it this year? 12 I think it started and I don't remember the exact time. I just know we had it and it was ready. And that's why you're here. We had food dropped off at like 1115.

00:12:18:16 - 00:12:41:10
Kaylen Adams
Okay. So plenty of time. And most of that was not because I was worried about my volunteers because they knew what to do. And we're not in like the biggest space ever is to account for vendors being late or not knowing where to park and, stuff. Yeah. When it comes to other transitions, they're a lot tighter windows and they're a lot quicker usually it was like the song before something started.

00:12:41:10 - 00:13:04:10
Kaylen Adams
I would send them to go do something, but again, that's also because their space isn't really big and any materials they needed or resources. I set out in a central location, a table in the main space. We all were operating out of the auditorium, and I labeled everything with all the different times that it's going to be needed, and even put under, like during this song, you should take that, this place.

00:13:04:10 - 00:13:25:17
Kaylen Adams
So my volunteers knew to flock to that table when transition times are happening. Yeah, that was so good. So then are you. So you're just labeling those like yeah, color you label like for anything. Yeah. Yes. Yeah. Yeah. You label like crazy. If you think like oh that'd be really obvious for someone to know it's now you should label.

00:13:25:23 - 00:13:45:10
Nick Clason | Hybrid Ministry
Yeah. That's good. Yeah. Because again, your brain versus reality. Right. Like it makes sense in your brain, our brain as we're planning the events. But it might not make sense to volunteer. Yeah, because they're just dropping in. Right. You know. Yeah. After work. Right. They've been at work all day and their mind is in a million other places.

00:13:45:10 - 00:14:06:24
Nick Clason | Hybrid Ministry
And so like, they're, you know, giving up their time and they're willing and they're helpful and all those things. But like I like that. I like what you're saying, like, almost, almost dummy proof it. Right? Not that they're dumb, but, like, make it so simple. Okay. Yeah. Do it. Yeah. Well, my volunteers, they do best when they're confident.

00:14:06:24 - 00:14:24:06
Kaylen Adams
When they're confident, they are empowered to take initiative, make decisions, do something really well when they're not confident in whether or not they're in the right place, holding the right thing, putting it where it should be. Then you have a lot of lag and you have a lot of like question. And that's when things start to like frame fall apart.

00:14:24:09 - 00:14:59:24
Nick Clason | Hybrid Ministry
Yeah. So your job as an event coordinator is just to how can I give my volunteers the most confidence they need in this decision. That's good. Okay. So then anything else on what you tell volunteers? I want to maybe go a different direction if you feel like you've kind of got everything in that lack thing is leading up to the event, you want to send out the longest email of your life, and then is where all of the equipment I talked about keeping in that volunteer folder and you go through, you give an overview and you kind of describe how the event's going, and they need to read those attachments.

00:14:59:24 - 00:15:26:05
Kaylen Adams
I sent it all beforehand because that's our big meeting, and they can refer back to you and have in writing. And then by the time we are at the event, like 30 minutes an hour before the start, that meeting is a refresher or a question. That's not the entire meeting. Yeah, yeah. And then the other thing you did, which I thought was brilliant, was you, taped all those attachments to a wall of one of our leader workrooms.

00:15:26:07 - 00:15:47:10
Nick Clason | Hybrid Ministry
So, yeah, if they didn't want to, you know, fight with their email to find it again, they could just go reference quickly off a printed copy. So again, you don't like you think about your dummy proofing it like, yes, you communicated it in the email. And this is one of the concepts I talk about in communication a lot is like, we live in like a Netflix culture, so people live it with like an on demand mindset.

00:15:47:10 - 00:16:05:03
Nick Clason | Hybrid Ministry
And so you sent it on like a Thursday at 3:30 p.m., but like, they were in the middle of like a business meeting. And so it wasn't in their mind then, but it will be in their mind when they show up on Friday at six. But like they've gotten 27 more emails since then and so. Oh yeah, where is that?

00:16:05:03 - 00:16:24:21
Nick Clason | Hybrid Ministry
And I think it's brilliant to put it somewhere just quick and accessible and maybe even another hack that we didn't even do or think about, but like maybe even having like a static like landing page or like QR code that they could like scan and pull open, like in a, just a tab in their safari. And then that gives them access to everything, you know, that they need.

00:16:24:23 - 00:16:58:15
Nick Clason | Hybrid Ministry
But yeah, I think that was that was so smart. So then how do you go about, like, help us get in your brain because, you know, you had a couple volunteers there that I was like, oh, like, I wouldn't have thought that they would be here. Not because they did, like a bad job or they're just they weren't like as maybe like involved or like, maybe they're only serving like once a month or once every other, week, like in our student ministry and like, you had the, like, in charge of, like, food or like certain like, you know, snack type areas, like, how did you go through and think, who am

00:16:58:15 - 00:17:16:22
Nick Clason | Hybrid Ministry
I going to recruit? Because I thought that was one of the other really special things was like, you asked a very particular or like, dedicated ask for like just very, again, very specific volunteers. You didn't I didn't feel like you did like an all call, though. You maybe you did to kind of pick up anyone who might be interested.

00:17:16:22 - 00:17:39:11
Nick Clason | Hybrid Ministry
But then I think you went particularly after, like certain names or certain individuals. How did you how did you like, think about them to, to ask them and like what goes into you? You know, determining this person would be good for that. Does that make sense? Yeah. Yeah. Well, you definitely do an all call because, well, we are desperate for people to help.

00:17:39:13 - 00:18:06:02
Kaylen Adams
We're not gonna act like or not, but, honestly, I just kind of go with a philosophy of I'll never say no for somebody like, you know, I think sometimes we do that even if we say that we're not like, well, they only serve on Sundays and they're very particular about their job. And I'm like, yes. But they also probably like high school is I don't know, maybe the chances are, and so I just kind of like we always have conversations for like, oh, that person would be like, so good at this.

00:18:06:02 - 00:18:27:03
Kaylen Adams
Or if only they do it. And I usually take that person and then ask, yeah, like I make a list of all. Yeah. As I am planning events and I just keep people's personalities in mind like I, we see them work all Sunday and we see them work Wednesday. And you kind of see like what things kind of light them up and what things they're like, oh can I do anything else but that.

00:18:27:07 - 00:18:42:18
Kaylen Adams
Yeah. And so I just kind of catalog that and that way. And I do kind of mentally. But it wouldn't hurt to like make a list of people like I love reaching out to this person for this. This is this. And I've noticed that they've done events. We have volunteers that really get fired up for events like that.

00:18:42:18 - 00:19:02:24
Kaylen Adams
Just being a part of a big beast of a programing thing, like kind of lights them up and exciting. And so I have people that I regularly reach out with, like Kyra Allen Love. She's one of our checking people. I remember when I came in, she was on like some sort of kind of understanding that she was only going to volunteer a couple times because she had some things going on.

00:19:02:24 - 00:19:26:20
Kaylen Adams
And I just remember, like, she was so stoked to do this back to school bash experience. That was like a Wednesday night special because, like, I definitely would love to do events and she's been my event checking person every single time I day. Yeah, yeah that's good. Yeah. She loves it. So you have like a you're very in tune to to them like just ongoing right.

00:19:26:20 - 00:19:44:20
Nick Clason | Hybrid Ministry
Like you're keeping an eye as you're doing your job. And so that makes it easier obviously. Then when you go to to think and yeah I like that it is not creepy but it is. No. Yeah. But I think that's part of the that again I when I saw some of those people that was like interesting but also awesome and like that was all kudos to you right.

00:19:44:20 - 00:20:01:11
Nick Clason | Hybrid Ministry
Like I'll kudos you because like I wouldn't have thought to ask that person. Like I would have thrown a link in our leader group chat. Hey, you know, want to volunteer? They did it. And now I'm desperate, you know? And, so yeah, I was we were more than fully staffed, you know, for. Yeah. And so that was the other thing.

00:20:01:11 - 00:20:20:11
Nick Clason | Hybrid Ministry
Like how, like how many jobs do you try to give a leader? Like how many are you trying to, like, let people do double duty? Or like, hey, you're in charge of like, food and like, that's your job the whole weekend. Like, how do you make those decisions?

Kaylen Adams
Yeah, some of our jobs, like, they feel very crucial and important because they are.

00:20:20:13 - 00:20:40:05
Kaylen Adams
But they're not crucial. Important in that they happen the entire time of the program. Like right there. Yeah. There are a window a very important window. But then and. Yeah, and you have to remember, when you're dealing with these volunteers, they're adults with full time jobs are like at the leaders, if they're they're at your event, they are high capacity.

00:20:40:07 - 00:21:01:24
Kaylen Adams
They don't do well, bored or sitting and doing nothing. They want to do something. And if they're doing something that morale is high and they'll probably do another event because they're like, that was awesome though. So yeah, it's good. Yeah. So I assign generally like 2 or 3 roles throughout the service order to people. So they're like constantly transitioning and moving to do so.

00:21:02:01 - 00:21:22:02
Kaylen Adams
Yeah. And that comes back to your like schedule your map. And you're like you're thinking that ahead. Like okay. Do they after this window closes they can go to this, but then they maybe can't do this next thing because they're going to be busy doing that. Like, again, that's the next level stuff, Kaylen, that you're like, you're very good at.

00:21:22:02 - 00:21:44:02
Kaylen Adams
So, okay, so then, let's talk a little bit about like, food. Okay. How do you determine, how much to order? Like, is it just as simple as, like, as many as there are registered. How do you account for, like, walk ins at an event like this where we do leave registration open all the way up until you know, it starts.

00:21:44:02 - 00:22:05:20
Kaylen Adams
And so theoretically, a kid could walk in and do you have enough food for them, like how do you how do you kind of try and manage that or think about that? Yeah. It all it does depend on how, big of an invite event. This is like I think high school weekend was an invite like, but we didn't like push super hard and say like my friends going for it.

00:22:05:22 - 00:22:25:12
Kaylen Adams
Yeah, yeah. So always keep that in mind. Yes. You keep the registration number, but you also want to account for all of the adults in the building. Don't forget yourself or your staff then volunteers. And if you're providing food for tech and worship or if they're doing their own thing so that all is in that number. Yeah.

00:22:25:14 - 00:22:49:00
Kaylen Adams
But registration, I just kind of. I don't want to have too big of a margin because then we're spending a lot of money on food. But things that I can give out is like door prizes, like pizza. I'm a little more willing to have extra of because we could have done or do to make their night, but like, same with, you know, because no one wants like a cold, soggy sandwich by the end of like 12 of them.

00:22:49:06 - 00:23:10:08
Kaylen Adams
Yeah. So I would be a little bit more tight on food like that. And also keep in mind that everyone's like, kids are so hungry they're going to eat three slices of pizza. You keep in mind the girls, because girls don't eat as much food as boys. And, like, I definitely like they're just there's camping retreat food.

00:23:10:08 - 00:23:32:14
Kaylen Adams
That is great because you're hungry, but it's not a lot of kids. First choice. Really like one of it. Yeah, they'll like maybe one and a half will split with a friend. Yeah. So just keep that in mind. Like the ratio is not as monstrous as you think. Yeah, I think the ratio I've tried to use for pizza is, two and a half times your number.

00:23:32:14 - 00:23:51:06
Kaylen Adams
So, like, think you're big number of all the people including tech and worship and check in and staff and everyone. And then you multiply it by two and a half. That'll give you the total number of slices that you need. And then you can divide that by eight, because that's how many slices of pizza are in, your pizza box.

00:23:51:06 - 00:24:06:02
Nick Clason | Hybrid Ministry
And then that'll give you a number with a decimal. And you can either round up around whatever you, you know, feel. And what's really nice is like, you know, you do the random picker thing, like, with their name. And for those who don't know, you picked the names and then they just get a random prize for doing nothing.

00:24:06:03 - 00:24:22:03
Kaylen Adams
Yeah, that great. Pick that food leftovers too, because you don't want to bank on having extra if you're just kind of guessing because kids might be really hungry and you don't have it, and then you just lost a prize for a game. Yeah. So you want that to be like a random moment that if they don't get it, they have no idea.

00:24:22:05 - 00:24:48:02
Nick Clason | Hybrid Ministry
Yeah, yeah, yeah. That's good. All right. Let's see what else. What else do you what else do you think about for an event that I'm not thinking even to, like, ask you? Listen, you have to know if your church has any sort of, like, admin team, administrative volunteers that help put these things together with your operations at all, like your facilities and your finance people or whatever it might be.

00:24:48:04 - 00:25:09:00
Kaylen Adams
You need to meet with them, like way ahead of time. So I see way ahead of time. Yeah. So I start meeting with people. We've been cutting it kind of close and cutting it close to meeting two months in advance. Okay. So you need to some of us that might be like, oh, that's when I start thinking about it.

00:25:09:02 - 00:25:34:17
Nick Clason | Hybrid Ministry
Yeah. No. Especially if it's like a really big event. Which high school weekend is a really big event for us? We need to start planning that month in advance. And depending on, like, the capacity of your team, that could fluctuate a little bit. Like if it's just you and one other person, I would say probably start looking at that at like six months and having if you have a couple other people who can share that, you could maybe do a little bit less.

00:25:34:19 - 00:25:59:21
Kaylen Adams
But you definitely need to start meeting with administrative people on your church staff that are handling this, because their personalities are a lot different than yours. As a ministry person, you're used to pivoting and being creative and all the things and pulling it off at the last minute. Yeah, they are not. They love systems and processes and if you break their system, it's going to be really, really hard to get them to like be on the same wavelength with you.

00:26:00:01 - 00:26:22:11
Nick Clason | Hybrid Ministry
Good. Yeah, yeah. And like in our particular, you know, setting, we have like our facilities people like they set everything up for us, which is fantastic. But to your point, like, only if we're on top of it, if we slide in in the ninth hour and we're like, this is what we want, they're like, yo, we're already on to like, stuff for like later, next weekend.

00:26:22:11 - 00:26:43:23
Nick Clason | Hybrid Ministry
Like we've already, you know, planned our day. So, you know, to her point like, and whether you know so like, here's the thing I do know if like you're listening, you're like, okay, I don't work at a church anywhere near that. Has any of that. Like, I am the operations, I am the admin. And what I would say is, lean into your volunteers if you're like that sounds fantastic.

00:26:43:23 - 00:27:15:12
Nick Clason | Hybrid Ministry
I would love that. But I don't have anyone that works for me with me on my team. Anything like that like that doesn't mean you can't do it, and it doesn't mean you still can't delegate and dish out. You just may have to do that more of like a volunteer capacity. So find a mother. Or like someone who, like, works in like an administrative like role that has a little bit of, bandwidth and margin and like, ask them, you know, like, I'm sure if I'm saying that many of you right now, as you're listening, you're like, oh, yeah, I could probably ask so and so, like that person's come into your mind like, let

00:27:15:12 - 00:27:33:00
Nick Clason | Hybrid Ministry
that person be your Kaylen for your event. And like, yes, we had the luxury of like Kaylen being on our team payroll, but like, you know, it doesn't it doesn't, they don't have to be right. And like. Yeah, setting up you can. I mean, we employ teenagers, like, students to, like, come early and do stuff like that.

00:27:33:00 - 00:28:00:12
Nick Clason | Hybrid Ministry
And, you know, we call them what we call them. Simps. Yet SMPs student is tone texting is for like, student oh my gosh. Okay. Do not disturb do that anyway. Ministry student minutes protege. Protege. Yeah yeah yeah. Protege. Yeah. And so anyway, we employ them, they, get free camp, and stuff like that, but they come early in, like, sets, set things up.

00:28:00:12 - 00:28:25:02
Nick Clason | Hybrid Ministry
So, like, they can be like facilities team. So again, as we're saying it like, don't don't be like I had never be there like you for sure can like employ volunteers and people that'll do it for free. And they like to to Kaylen's point. Yeah they do. That might not be your gifting. And you're like, no one would ever want to run administrative or set chairs up like some people genuinely do.

00:28:25:02 - 00:28:47:19
Nick Clason | Hybrid Ministry
And so don't rob other people of being able to serve your youth ministry, God's kingdom, whatever. By not asking them. What else Kaylen. Anything else or do we hit it all. I just would in mind people's personalities. You're going to have people who, when they're planning events, they just run just like that's just their personality and that's how they work best.

00:28:47:19 - 00:29:06:12
Nick Clason | Hybrid Ministry
And so they're going to ask a lot of questions and they're going to want to meet with you last minute and their vibe might kind of like make you kind of thrown off because you're like, I thought we had all this plan. Why do you need to meet and double check? They've probably done a great job. They just want to make sure that they've done everything you need to help you.

00:29:06:14 - 00:29:25:20
Nick Clason | Hybrid Ministry
And so if you have someone in your life who's like that, just remember, like, just have your questions kind of written out of what you know, that they text and have those input ready for them. And that's going to help those meetings a lot quicker. I had a at one churches I worked at, I had a volunteer like that.

00:29:25:20 - 00:29:47:23
Nick Clason | Hybrid Ministry
Her name was Sarah. And the way that I would think logistically when I was planning things because, like, I was a one man band, we had a church secretary 20 hours a week that served the entire church. Right. So, like, I could get some stuff, you know, to for her to do for the youth ministry, but not like she wasn't like, there to, like at my beck and call for everything.

00:29:48:00 - 00:30:12:16
Nick Clason | Hybrid Ministry
And so as I was like dishing things off to volunteers and whatnot, like my, my filter in my head was always like, what would Sarah want to know? Right? It's I think that's a good like a good way to think about it is like, think about the volunteer who has the most questions for you. And then ask the question like, would the amount of information that I'm sending up, would it satisfy that person?

00:30:12:16 - 00:30:37:12
Nick Clason | Hybrid Ministry
And if yes, then you're on the right track. If not, then you probably need more detail. So yeah. Yeah, I love that. Cool. Kaylen, is that it? Do we hit it? Yeah. There's our all events for future and for always going to be planned, do you think? I think I think so well, yeah probably. All right. Well hey, this was how I plan events with Kaylen.

00:30:37:14 - 00:30:57:18
Nick Clason | Hybrid Ministry
Not Morty's Kaylen Adams. And, she's awesome. So, Kaylen, I mean, like, can people, like, follow you, like, on social media or anything if they want to? Yeah. Yeah. Where, where where can they find you? It's funny. I have to, like, go double check. Well, I can't fake my name. Oh, wait. What is it? Now that I just had to change my social media handles?

00:30:57:18 - 00:31:22:13
Kaylen Adams
Because I just got mail? I know well, and Instagram is actually really hard to change your last name on, so it hasn't been changed yet. My handle, but my name on there stage so you can find me at K Maltese Underscore on Instagram. It's cmake lta s underscore on Instagram Facebook Palin Adams look me up. I think that's all in I'm on because I'm old and TikTok that's okay.

00:31:22:17 - 00:31:32:21
Nick Clason | Hybrid Ministry
It's banned anyway. So actually it's back. I don't know if you heard but oh all right people. Well I'm signing off for Kayla and this is Nick. Talk to you next time. Stay hybrid guys.