Church Marketing Tips from Starbucks, Target and Walmart

In this episode Nick explores and examines how Starbucks advertises and markets. As well as what we can learn from Target and Walmart and how every touch point is an opportunity to market yourself and convey who you are, and how the church can do that more effectively!

Join the Email List, Get FREE Stuff: https://www.hybridministry.xyz/articles/ebook
Complete Transcripts Available: http://www.hybridministry.xyz/041
Watch on YouTube: https://www.youtube.com/channel/UC9pjecCnd8FVFCenWharf2g
Come Follow Nick on TikTok: https://www.tiktok.com/@clasonnick

SHOWNOTES
6 PART CHURCH SOCIAL MEDIA FRAMEWORK:
https://www.youtube.com/playlist?list=PLngXlSr64YaIbzg_DNJrTrCtBHQnxcOVo

Episode Referenced:
https://careynieuwhof.com/episode549/

TIMECODES
00:00-02:24 Intro
02:24-05:15 Everything you do is Marketing
05:15-08:03 Every Touch Point Matters - Church Marketing from Street to Seat
08:03-11:51 The Reality of Hybrid - Beyond Street to Seat
11:51-15:40 What "est" is your church?
15:40-1643 Outro

TRANSCRIPT
Nick Clason (00:01):
Well, hello there everybody. Welcome back to another episode of the Hybrid Ministry podcast. We are now officially finished with the six part church social media framework. Be sure to head to the link in the show notes, either http://www.hybridministry.xyz/041 for this episode of the Hybrid Ministry Podcast. Or if you're watching on YouTube, be sure to check out the link in a description where we have linked the full and complete hybrid ministry church, social media, six part framework, four churches in 2023. We walk through setting up a platform all the way at YouTube through TikTok, through Instagram, through Facebook, linking all of your accounts, how to use email, text, messaging, website, and then finally, how to put all those together for a completely full free and flushed out church social media framework. We hope that you find that helpful, advantageous, beneficial. Just wanna say thank you for watching.

Nick Clason (01:02):
Thank you for sharing. Uh, the month of February and March have been our two highest downloaded months in the entire history of the podcast. We could not do what we are doing without you, so, so thankful that you are along for the ride and for the journey. One major piece of the church social media framework is short form video content. That's the beautiful thing with YouTube, TikTok, Instagram, and Facebook. All four of them right now are focusing on short form video content. And so I wanna encourage you, if you have not hit the link in the show notes to check out our 100% completely free ebook, our ebook, which asks the question, have I already ruined my, ruined my church's TikTok account? The short answer to that is probably not, but we wanna help you walk through taking a step-by-step approach to filming, posting, editing, adding audio, all the things that you need to do for short form video content.

Nick Clason (01:52):
And you can do that right in the TikTok app. And then you can take that same video and you can disseminate it out to all the other social media platforms. Once again, so thrilled that you are here for this episode. In this episode, we are going to be looking at Starbucks. Does Starbucks actually market more on that in just a minute? Last thing I just wanna ask you for is if you are available, interested or willing to give us a five star review, that will be incredible. A subscribe, a rating or review. All of those things help get the word out about what we are doing here on this podcast to help you get out to the masses and the people who are along for this journey, and also trying to navigate this church communications, church social media landscape of 2023. Without any further ado, let's dive into this question.

Nick Clason (02:39):
Does Starbucks Market? Hey everyone. I was recently listening to a podcast the other week, um, and I'm gonna link it in the show notes. It was with Bill McKendry. He is the, um, the guy kind of behind the, um, Jesus ads that you might have seen in the Super Bowl, the ads. Um, he gets us and he was on with Carrie Newk, who is a prolific author, podcaster, blogger in the Christian kind of Roman space and in leadership. And they were talking about, um, marketing, the whole idea of marketing. And so there's just so many good things in that episode. If you haven't listened to it or list or heard it yet, check the link in the description. But one of the things he said really stood out to me, and I kind of want to, um, dive into that a little bit deeper, especially with a lens and an eye for and towards church, um, marketing and church spaces.

Nick Clason (03:27):
And so he said he had a conversation with Howard Schultz of Starbucks, and he said that, um, everybody, this is what Howard Schultz, the guy of Starbucks, I said, everybody assumes that branding and marketing is all about advertising. It's not right. And he goes on to say, if you think that branding and marketing are just about advertising, then you really don't understand branding at all. So you might be thinking like, what is he even talking about? And the the reality is, is that what McKenzie Cano is pointing out to to new H on the podcast is he says, you don't see a lot of Starbucks ads or commercials, do you and Kerry Newhouse's like, no, I guess you're right. I I don't really see a lot of those things. And McKendry goes, that's because of this guy Howard Schultz. He says, every single thing you do is branding.

Nick Clason (04:10):
Every single thing you do lends itself toward marketing. And so you might be thinking as a church like, well, that sounds great. That sounds amazing actually, cuz we don't have a giant budget. And you know what actually it is. But if you are a church with a small budget and you don't have someone with an eye for this or someone who has the intentionality towards what Howard Schultz of Starbucks is actually doing, it's going to be difficult for you in my personal opinion. And so, um, I wanted to think through what Starbucks actually does, like what they consider a successful, um, encounter, a successful opportunity. And so if every single thing you do is marketing, if every single thing you do is branding, that means that every single touchpoint matters. And so what McKendry was pointing out to New H in the podcast is he was saying, that's why Starbucks cups look so cool.

Nick Clason (04:56):
That's why there's such a particular way that every Starbucks is, uh, required by corporate to be laid out. That's why the music is a certain level. That's why the vibe looks a certain way. All of that stuff matters. And so I just wanna kind of pause and think through that, through the lens and through the eyes of the church. So if every single touchpoint matters, let's think about somebody visiting, coming to, um, exploring your church for the very first time. Um, let's think through they are going to be going from the street to the seat. So what are all of the touchpoints between the street and to the seat? So when they pull in the signage that they see the way your parking lot looks, how upkept is your, are your ground? Do you have a parking lot team? Do you have signage for visitors?

Nick Clason (05:43):
Flash your lights if you're a visitor, honk your horn If you're a visitor, do you have people with signs? Do you have greeters? Once they finally park their car and they get out, how are they greeted? Are your greeters just glorified door holders that a lump of, uh, block of wood could also accomplish their job? Or are your greeters actively looking for new guests, actively greeting people standing at the door, keeping the door propped open? You know, more than just standing there and saying, hello sir, hello ma'am. But like, are they using names? Are they trying to get to know people? Are they helping escort new people to the lobby? What does your lobby look like? What's your guest experience in the lobby look like? Do you have a newcomers welcome kit or anything like that? Are you just gonna give them a mug, which is what every single church in America does?

Nick Clason (06:30):
Or are you giving them some sort of tailor-made thing that's gonna be maybe a little bit more beneficial or advantageous to them as a family? Um, how is the kids' check-in process as a dad of young kids? The kids' check-in process when it's assumed that you know what's going on is an absolutely awful experience. So what does that experience look like for people who have no idea what they're doing? Is it clear where they're supposed to go? What do they do if they're new? How do they fill out the information needed to get a kid checked in? How long does that process actually take? Is it clear where they're supposed to go? Is your room, are your room layouts clear? Is your building clean? Does your kids' area seem safe? Do you have safety? Do you have security? Do you have people with branded t-shirts for your church and all the way through finally walking into the auditorium?

Nick Clason (07:20):
How does you know the, how does the bulletin look? How does the actual auditorium look? How do the screens look? How, like, think about the all of that and this like, this is leaning a little bit. Guest services, I get it right? And I'm, I'm doing that all with the, the purpose. But like, but I want you to think about this. When is the last time that you walked through your church building through looking through the lens and eyes of a first time guest, someone who has no idea, no context, no framework for what it's like being in your church? That's what I want to encourage you to do. I want you to encourage you to think about those things. And then the reality is this, is that if every single touchpoint matters, think about all the opportune touchpoints that we just walked through. So let's talk about the reality of hybrid.

Nick Clason (08:07):
This is the hybrid ministry podcast after all. And a lot of times we focus on digital because I think most churches do actually do a decent job at least having their, their mind or their eyes set on the physical or thinking about and thinking through what a physical experience is going to look like for somebody coming to your church newcomer or someone who's been going to your church for a hundred years. But what does your pre street to seat experience look like? See, the reality is most churches do have someone thinking street to seat. They have someone thinking guest services, they have someone thinking worship team, tech team, kids team. Like you have someone thinking about that, whether they're doing a good job or not. That may be a whole nother story. But what about before they ever even determine they're going to come to your church?

Nick Clason (08:54):
Because here's the god honest truth, most people are not just driving by at a Sunday morning at 8 45, 9 o'clock, whatever time they would need to be driving past your church and be like, you know what we should do? We should go to church. Like they're going to come to that decision over a, a sequence of weeks, months. Um, and maybe it's from driving by your church, maybe it's from seeing an ad. Maybe it's from seeing t-shirts that people are wearing of your church in and around the community. Maybe it's just a word of mouth recommendation, any sort of thing. But the, the fact is, once someone that has narrowed in their focus on your church, they have gotten to that conclusion and they have come to that place for one reason or another. What was that reason? And then, and then here's what they're gonna do.

Nick Clason (09:44):
If they're under the age of 35 or 40, probably they're more than likely going to check your church out online everywhere. Your website, your socials, your livestream, your kids' ministry page, all those types of things. I'll give you an example. A couple weeks ago it was March Madness and my wife, um, and I were watching March Madness. Let me be more clear. I was watching March Madness and I was trying to get her interested in March Madness. And there was a commercial about wings from Wingstop, which I'm not a big Wingstop guy, it's very, um, commercial. It's very chain. That's not my thing. I don't love Wingstop, don't love beat up. I love like a good kinda like dive bar wing place. That's, that's typically my preference when it comes to wings. And so my wife was like, you know, sounds good Wings. And I was like, I mean, yeah, wings always sound good to me, but for that night wings sounded good to her.

Nick Clason (10:37):
And so she started googling in our town Best Wings in our Town and started getting all these recommendations, Yelp, Google Maps, five stars, four stars, four and a half stars, whatever. And we found this little bar that served wings that were supposedly pretty good. And so we start researching that, researching the wings, and then we're like, okay, is this gonna be a place that like, is kid friendly? Like can we bring our kids to this bar? Is that gonna be okay? And so we start like researching that and reading through the reviews and reading through what people say. My point in saying all of that is that before we ever stepped foot in that restaurant, we did all kinds of different research. Not a ton, right? But like five to 10 minutes worth of research about wings, about the environment, about the prices, about the menu, all those things before we ever took our step into the, um, the bar.

Nick Clason (11:31):
And so I just wanna say that, and I just want to encourage you as a church to start thinking greater than street to seat. Every single touchpoint that you offer from your church matters. If that's what Starbucks does, which is the largest coffee chain in America, then your church can probably learn a couple of things from Starbucks. Another thing that was fascinating from the episode that I want to point out here before we wrap it up is that he went on to talk about this marketing and branding firm that works with all kinds of different competitors. And he used the example of Walmart and Target and he said, each and every competitor, each and every store, each and every entity, whatever it is, can only have one e s T. And when he said e s t, he said, for example, like Walmart is the cheapest and Target is the coolest.

Nick Clason (12:20):
But I just wanna ask you a question. Is Walmart always the cheapest? Sometimes Target is actually cheaper than Walmart, but you could, you, and he uses this example in the podcast. He says, there's a guy who's like, I, I would throw on slippers and a hoodie and not wash or wash my hair, brush my teeth, anything like that, just head into Walmart and grab something quick. But if I wanna go to Target, I gotta get myself ready, right? Why is that? He said, because each of those places have embraced what their e s t is Walmart being cheapest, target being coolest. So what is that for your church? You probably have something in mind, whether you've thought about it or not, um, spoken or unspoken, just about every place has an E s T that they want to be. What we often run into as agencies, churches, whatever, is that we want to be multiple of them.

Nick Clason (13:09):
Well, we wanna be the coolest and we wanna be the cheapest and we want, you just can't be that. You have to pick one of those things and really hone in on it. So is your church gonna be the church that's all about worship or is your church gonna be the church that's all about kids and student ministry? Or is your church gonna be the church that's all about ex expositional, expository preaching? Is your church gonna be the trendy church? Is your church gonna be the church with good coffee? Is your church? You see what I'm saying? And like, those things matter, but like one thing often rises above and rises to the top of what your church is. And and this is true of businesses and whatnot. And here's the thing. He used an example in the podcast. He says, Southwest Airlines always said, we love you, we love our customers.

Nick Clason (13:52):
And he said, that works until it doesn't. And when Southwest had their debacle around Christmas and they couldn't get people home for their Christmas and family gatherings, no amount of messaging, no amount of like, we love you, we are the airline oven for the people. None of that mattered. He said anymore why? He was like, because they failed. Like they dropped the ball big time and people didn't feel that love sitting in the airport for 24, 36, 48, 72 hours. That is not the messaging that Southwest was giving across during those times. And so you can say what you are, but then you also have to turn around and deliver it. And so everything you do about your church, every single touchpoint that you make, it matters. So what are you going to do? What is that, that key core marker that you're going to be with your church?

Nick Clason (14:41):
And listen, I would, I would recommend if you're a youth pastor, if you're a church communications person, a church social media person listening to this podcast, you're probably gonna wanna have to have a sit with some upper level leadership around this conversation. If you're not a person at the table to have that conversation, ask your direct report. Hey, what, like, how, how can we come up with this? And your church may already have had some of those things. So then go back through and grade those things. Hire a secret shopper, like all sorts of different things. But I like, I just, I wanna point out that I think most churches do a good job, a decent job, you know, with people like secret shoppers, first time guests, all those things. But what are you communicating beyond the doors, beyond the Sunday morning, beyond your primary meeting experience?

Nick Clason (15:26):
And what is your messaging to them? Because if, well he said the Starbucks guy, everything you do is branding, then have you taken enough time to distill that one to your primary core, what your messaging is going to be? Well, thanks everyone for hanging out again for another episode in the Books Hybrid Ministry episode 41. We are now only about 15. No, that's a less than that. We're like 11, 10, 11 episodes away from one year worth of podcasting. So we'll do something exciting on episode 52. I'll need to look, cuz I have a couple bonus episodes that have dropped that have, you know, kind of messed with our, our numbering there or whatever. But, but super excited to be with you, grateful that you're continuing to be along in the journey. Hey, if you have questions, if you wanna get in touch with me, follow me on YouTube, follow me on TikTok, hit me up in the dm, head to our website, hybridministry.xyz. We would love to hear from you. We would love to start answering some questions. So if you have those, send them our way. But once again, thrilled that you were here with us and we will talk to you next time. And don't forget, and as always, stay hybrid.